Frequent Questions
We offer reasonable pricing health care plans, insurance packages based on financial conditions of clients.
01. What types of care services do you offer?
We provide a wide range of care services including Registered Nurses, Healthcare Assistants, Support Workers, Respite Care, Daily Home Care, Hourly Visits, Hospital to Home Care, Advanced Care, and Specialised Care for conditions such as dementia and physical disabilities.
02. What areas do you cover?
Our services are available across Dorset, Wiltshire, and Hampshire, with our main office based in Poole. If you're unsure whether we can reach your area, feel free to contact us directly.
03. Are your staff qualified and vetted?
Absolutely. All our care professionals are fully trained, experienced, and thoroughly vetted — including enhanced DBS checks, reference checks, and regular professional development. Many come from hospital or care home backgrounds and are passionate about delivering high standards of patient-centred care.
04. Can I get care at home instead of in a facility?
Yes, we specialise in providing high-quality care in the comfort of your own home. Whether you need a few hours of help per day or live-in advanced care, we tailor our services to meet your individual needs.
05. How quickly can care be arranged?
In many cases, we can arrange care within 24 to 48 hours. For urgent needs, such as hospital discharge support or emergency respite, we do our best to respond as quickly as possible.
06. Do you support people with dementia or mental health needs?
Yes. Our staff are trained in specialised care for individuals with dementia, learning disabilities, and mental health conditions. We aim to match each client with a carer who understands their specific needs and personality.
07. How much do your services cost?
Our rates vary depending on the type and frequency of care required. After a free consultation, we’ll provide a detailed care plan and transparent pricing — with no hidden fees.
